The Delga Group operates a Quality and Environmental Management System that is designed to enable the
company to achieve total customer satisfaction, continual improvement of our internal processes and compliance
with the BS EN ISO 9001:2015 and BS EN ISO 14001:2015 standards.
The Quality and Environmental Management System of The Delga Group covers the provision of colour and monochrome printed material.
The management of the company are committed to promoting awareness and understanding of the Quality and Environmental Management System, and ensure that comprehensive communication occurs throughout the business.
We conduct annual Management Review Meetings in which we set and review our policy and objectives relating to the strategic direction of the company, response times and project completion commitments.
Continual Improvement of the company and its Quality and Environmental Management System are achieved by the setting of goals and objectives based on performance indicators, audits, training needs and customer feedback. Meetings are held on a daily basis to ensure the continued effectiveness of the Quality and Environmental Management System, set goals and objectives and to evaluate any corrective or preventive actions implemented.
The following sections from the ISO 9001:2015 standard do not apply to us:
8.5.2 Validation of processes – It is the nature of our business that each process may be verified by its subsequent outputs. As such, there is no requirement to validate processes by any other means.
The Policy is made available to our interested parties on request and via our website.
Ian Conetta - Group Managing Director
We maintain and enforce a strict Data Protection Policy, in line with the Data Protection Act 1984 and the pending GDPR 2018.